Returns and Exchanges
Return policy: 45 day return policy from the time the item is received with a 100% refund.
Return policy for orders above $5,000: A restocking fee of 15% will apply. We recommend ordering a sample first to make sure you like the product and the quality. The reason for the restocking fee is our products are customized for you, and we can't simply re-inventory the piece and sell it at a later date.
Return policy for orders above $6,000: We do not accept returns on order above $6000.
Return policy for custom orders: We do not except returns for custom orders. Customizing wood, glass and hanging height on the website does NOT qualify as a custom order.
Exchanges: The same rules apply for exchanges as returns.